On Tuesday, Elwood Edwards, the voice behind the online service America Online’s iconic “You’ve got mail” greeting, died at age 74, one day before his 75th birthday, according to Cleveland’s WKYC Studios, where he worked for many years. The greeting became a cultural touchstone in the 1990s and early 2000s in the early Internet era; it was heard by hundreds of millions of users when they logged into the service and new email was waiting for them.
The story of Edwards’ famous recording began in 1989 when Steve Case, CEO of Quantum Computer Services (which later became America Online—or AOL for short), wanted to add a human voice to the company’s Quantum Link online service. Karen Edwards, who worked as a customer service representative, heard Case discussing the plan and suggested her husband Elwood, a professional broadcaster.
Edwards recorded the famous phrase (and several others) into a cassette recorder in his living room in 1989 and was paid $200 for the service. His voice recordings of “Welcome,” “You’ve got mail,” “File’s done,” and “Goodbye” went on to reach millions of users during AOL’s rise to dominance in the 1990s online landscape.
